Chapter 1

At the Airport

In this chapter, you will learn how to navigate airport situations, check in for a flight, go through security, and board your plane. Pay attention to the bold phrases in the dialogues — these are the key expressions you’ll need!

Part 1 – Checking in at the Airport

Sarah arrives at the airport and checks in for her flight.

Sarah is flying to London for a business conference. She arrives at the airport two hours before her flight and goes to the check-in counter.

Dialogue7 lines

Agent:Good morning! May I see your passport and booking confirmation, please?

Sarah:Sure, here you go. I have a reservation for the 10:30 flight to London.

Agent:Thank you. Would you like a window seat or an aisle seat?

Sarah:A window seat, please. And could I check in this suitcase?

Agent:Of course. Please place it on the scale. It’s within the weight limit. Here’s your boarding pass. Your gate is B12.

Sarah:What time does boarding start?

Agent:Boarding begins at 10:00. Have a pleasant flight!

Key Vocabulary

Vocabulary Card

boarding pass-ჩაჯდომის ბარათი

noun, countable

Examples:

1.

Don’t forget to print your boarding pass before you go to the airport.

აეროპორტში წასვლამდე არ დაგავიწყდეთ ჩაჯდომის ბარათის ამობეჭდვა.

2.

Don’t forget to print your boarding pass before you go to the airport.

აეროპორტში წასვლამდე არ დაგავიწყდეთ ჩაჯდომის ბარათის ამობეჭდვა.

3.

Don’t forget to print your boarding pass before you go to the airport.

აეროპორტში წასვლამდე არ დაგავიწყდეთ ჩაჯდომის ბარათის ამობეჭდვა.

Vocabulary Card

check in-რეგისტრაცია

phrasal verb

Examples:

1.

You can check in online 24 hours before your flight.

ონლაინ რეგისტრაცია შეგიძლიათ ფრენის დაწყებამდე 24 საათით ადრე.

2.

You can casdasdheck in online 24 hours before your flight.

აეროპორტში წასვლამდე არ დაგავიწყდეთ ჩაჯდომის ბარათის ამობეჭდვა.

3.

You can check in online 24 hours before your flight.

აეროპორტში წასვლამდე არ დაგავიწყდეთ ჩაჯდომის ბარათის ამობეჭდვა.

Vocabulary Card

aisle seat-გასასვლელის ადგილი

noun

Examples:

1.

I always book an aisle seat so I can stretch my legs.

ყოველთვის გასასვლელის ადგილს ვჯავშნი, რომ ფეხები გავიწოდო.

Modal Verbs for Polite Requests

Use "Could I...?" and "May I...?" when making polite requests. "Could" is slightly less formal than "May." For example: "Could I have a window seat?" or "May I see your passport?"

💡Tip

At airports, you’ll often hear announcements using the present continuous tense: "Flight BA234 is now boarding at Gate B12." Listen for the gate number and flight number carefully!

Part 2 – Going Through Security

Sarah passes through the security checkpoint.

Dialogue5 lines

Officer:Please remove your laptop from your bag and place it in a separate tray.

Sarah:Do I need to take off my shoes as well?asd

Officer:Yes, please. And make sure you don’t have any liquids over 100ml in your carry-on.

Sarah:I think I’m all set. Everything is in my clear plastic bag.

Officer:Perfect. Go ahead through the asdscaasdnner.

⚠️Warning

Remember: Liquids in your carry-on bag must be in containers of 100ml or less, placed in a single, transparent, resealable plastic bag.

Practice Exercises

Test your understanding of the airport vocabulary and phrases.

Task 1Multiple Choice

Choose the corkrect answer for each question.

აირჩიეთ სწორი პასუხი.

1.What document do you need to board a plane?

2.Where do you go first when you arrive at the airport?

3."Could I check in this suitcase?" is an example of:

Task 2Fill in the Gaps

Complete the sentences with the correct word from the word bank.

შეავსეთ წინადადებები სიტყვების ბანკიდან.

Word Bank

1.

Here is your . Your seat number is 14A.

2.

You can online 24 hours before departure.

3.

Would you prefer a window or an seat?

4.

Please proceed to B12 for boarding.

5.

Make sure your bag fits in the overhead compartment.

6.

Make sure your bag fits in the overhead compartment.

7.

Make sure your bag fits in the overhead compartment.

8.

Make sure your bag fits in the overhead compartment.

9.

Make sure your bag fits in the overhead compartment.

10.

Make sure your bag fits in the overhead compartment.

Task 3True or False

Read the statements about the dialogue and mark them as True (T) or False (F).

წაიკითხეთ წინადადებები და მონიშნეთ სწორია თუ არა.

1.Sarah is traveling to Paris for a vacation.

2.Sarah chose a window seat.

3.Her suitcase was over the weight limit.

4.Boarding begins at 10:00.

5.Liquids in carry-on bags must be under 100ml.

Task 4Matching

Match the airport terms with their definitions.

დააკავშირეთ აეროპორტის ტერმინები მათ განმარტებებთან.

Task 5Choose the Correct Option

Choose the correct word to complete each sentence.

აირჩიეთ სწორი სიტყვა წინადადების დასასრულებლად.

1.Sarah asked for aseat on the plane.

2.You must show yourbefore entering the plane.

3.The officer asked Sarah toher laptop from the bag.

Chapter 2

At the Hotel

In this chapter, you will learn how to check into a hotel, ask about room amenities, and handle common situations during your stay. Pay attention to the bold phrases in the dialogues — these are the key expressions you’ll need!

Part 1 – Checking In

Mark arrives at his hotel after a long flight and checks in at the front desk.

Section Title

Grammar Rule

Present simple. is good term

Mark has just arrived in Barcelona for a week-long business trip. He booked a room at a hotel near the conference centre and is now at the reception desk.

Dialogue10 lines

Receptionist:Good evening! Welcome to the Grand Plaza Hotel. Do you have a reservation?

Mark:Yes, I have a booking under the name Mark Thompson. I’m staying for five nights.

Receptionist:Let me check… Yes, here it is. A single room with breakfast included. Could I see your ID, please?

Mark:Of course. Here’s my passport. Is there Wi-Fi in the room?

Receptionist:Yes, the Wi-Fi password is on the card in your room. You’re in room 407 on the fourth floor. Here’s your key card. The lift is on your right.

Mark:What time is checkout?

Receptionist:Checkout is at 11 a.m. If you need a late checkout, just let us know at reception.

Speaker:...test

Speaker:...

Key Vocabulary

Vocabulary Card

reservation-ჯავშანი

noun, countable

Examples:

1.

I’d like to make a reservation for two nights, please.

მინდა მაქვს ჯავშანი ორი ღამისთვის.

2.

test1

tet

3.

Vocabulary Card

key card-გასაღების ბარათი

noun, countable

Examples:

1.

I think I left my key card inside the room. Could you make me a new one?

მეჩვენება, გასაღების ბარათი ოთახში დამრჩა. შეგიძლიათ ახალი გამიკეთოთ?

Vocabulary Card

checkout-გასვლა

noun, uncountable

Examples:

1.

We need to be out of the room by checkout time.

გასვლის დროისთვის ოთახი უნდა დავტოვოთ.

2.

Vocabulary Card

test-Translation

noun, noun

Examples:

1.

Exatestmpleadssadasd sentence.

Transltestation.

2.

asdasd

test

"There is / There are" for Describing Facilities

Use "there is" for singular items and "there are" for plural items when asking about hotel facilities. For example: "Is there a gym in the hotel?" or "Are there any restaurants nearby?"

💡Tip

In British English, the word "lift" is used for elevator, and "ground floor" means the first level (not "first floor"). Be prepared for these differences when traveling!

Part 2 – Room Service and Requests

Mark calls the front desk to ask for extra towels and report a problem.

Dialogue6 lines

Mark:Hello, this is room 407. Could I get some extra towels, please?

Receptionist:Of course, sir. I’ll send someone up right away. Is there anything else?

Mark:Actually, yes. The air conditioning doesn’t seem to be working. It’s quite warm in here.

Receptionist:I’m sorry about that. I’ll have maintenance take a look at it within the hour.

Mark:Thank you. Also, could you arrange a wake-up call for 6:30 tomorrow morning?

Receptionist:Certainly. A wake-up call at 6:30 a.m. Is there anything else I can help you with?

⚠️Warning

When reporting a problem, avoid being aggressive. Use softening phrases like "doesn’t seem to be working" instead of "is broken." This sounds more polite and professional.

Practice Exercises

Test your understanding of the hotel vocabulary and phrases.

Task 1Fill in the Gaps

Complete the sentences with the correct word from the word bank.

შეავსეთ წინადადებები სიტყვების ბანკიდან.

Word Bank

1.

I have a under the name Johnson for three nights.

2.

Your opens the door electronically. Don’t lose it!

3.

time is 11 a.m., but you can request a later one.

4.

Could you arrange a for 7:00 tomorrow morning?

5.

If you have any problems, please call the .

Task 2Multiple Choice

Choose the correct answer for each question.

აირჩიეთ სწორი პასუხი.

1.What should you show at the front desk when checking in?

2.What does "late checkout" mean?

3."The air conditioning doesn’t seem to be working" is an example of:

Task 3True or False

Read the statements about the dialogue and mark them as True (T) or False (F).

წაიკითხეთ წინადადებები და მონიშნეთ სწორია თუ არა.

1.Mark is staying at the hotel for a week.

2.His room is on the third floor.

3.Breakfast is included in Mark’s booking.

4.The air conditioning in Mark’s room was working perfectly.

5.Mark asked for a wake-up call at 6:30 a.m.

Task 4Matching

Match the hotel terms with their meanings.

დააკავშირეთ სასტუმროს ტერმინები მათ მნიშვნელობებთან.

Task 5Choose the Correct Option

Choose the correct word to complete each sentence.

აირჩიეთ სწორი სიტყვა წინადადების დასასრულებლად.

1.Mark has aat the Grand Plaza Hotel.

2.The receptionist gave him ato open his room.

3.The air conditioningin Mark’s room.

Chapter 3

At a Restaurant

In this chapter, you will learn how to make a reservation, order food, ask about the menu, and pay the bill at a restaurant. Pay attention to the bold phrases in the dialogues — these are the key expressions you’ll need!

Part 1 – Booking a Table and Ordering

Emma calls a restaurant to book a table, then arrives and orders dinner.

Emma is in Rome for a business trip. She wants to take a client to a nice restaurant for dinner and calls ahead to reserve a table.

Dialogue5 lines

Host:Good evening, La Bella Tavola. How can I help you?

Emma:I’d like to book a table for two for tomorrow evening at 7:30, please.

Host:Let me check… Yes, we have a table available. Could I have your name, please?

Emma:It’s Emma Clarke. Could we have a table by the window, if possible?

Host:I’ll do my best. See you tomorrow evening!

The next evening, Emma and her client arrive at the restaurant.

Dialogue6 lines

Waiter:Good evening! Are you ready to order, or would you like a few more minutes?

Emma:Could you tell us about today’s specials?

Waiter:Of course. Today we have grilled sea bass with roasted vegetables, and a mushroom risotto as our vegetarian option.

Emma:That sounds lovely. I’ll have the sea bass, please. And could I get a glass of white wine?

Client:I’d like the risotto, please. And still water for me.

Waiter:Excellent choice. I’ll be right back with your drinks.

Key Vocabulary

Vocabulary Card

book a table-მაგიდის დაჯავშნა

verb phrase

Examples:

1.

You should book a table in advance — the restaurant is always busy on Fridays.

მაგიდა წინასწარ უნდა დაჯავშნოთ — რესტორანი პარასკევებს ყოველთვის გადატვირთულია.

Vocabulary Card

specials-დღის სპეციალური კერძები

noun, plural

Examples:

1.

What are today’s specials? We’d like to try something new.

რა არის დღეს სპეციალური კერძები? რაღაც ახალი გვინდა მოსინჯვა.

Vocabulary Card

bill-ანგარიში

noun, countable

Examples:

1.

Could we have the bill, please? We’re ready to leave.

შეიძლება ანგარიში მოგვიტანოთ? წასვლა გვინდა.

"I’d like" vs "I want" – Ordering Politely

When ordering in a restaurant, use "I’d like..." or "I’ll have..." instead of "I want." Saying "I want the pasta" sounds too direct. Say "I’d like the pasta, please" instead.

💡Tip

In British English, the bill is called "the bill," while in American English it’s usually called "the check." Both are perfectly understood everywhere.

Part 2 – Paying the Bill

After dinner, Emma asks for the bill and handles payment.

Dialogue5 lines

Emma:Excuse me, could we have the bill, please?

Waiter:Of course. Would you like to pay together or separately?

Emma:Together, please. I’ll get this one. Can I pay by card?

Waiter:Yes, we accept all major cards. Here’s the card machine. Would you like to add a tip?

Emma:Yes, I’ll add 15 percent. The food was excellent, thank you.

ℹ️Info

Tipping customs vary by country. In the UK, 10–15% is standard. In the US, 15–20% is expected. In many European countries, a service charge is already included in the bill.

Practice Exercises

Test your understanding of restaurant vocabulary and phrases.

Task 1Multiple Choice

Choose the correct answer for each question.

აირჩიეთ სწორი პასუხი.

1.Which phrase is the most polite way to order food?

2.What are "today’s specials"?

3.What does "I’ll get this one" mean when paying the bill?

Task 2Fill in the Gaps

Complete the sentences with the correct word from the word bank.

შეავსეთ წინადადებები სიტყვების ბანკიდან.

Word Bank

1.

I’d like to a table for four at 8 o’clock.

2.

Could you tell us about today’s ?

3.

Excuse me, could we have the , please?

4.

The service was great, so I left a generous .

5.

Do you have a option on the menu?

Task 3True or False

Read the statements about the dialogue and mark them as True (T) or False (F).

წაიკითხეთ წინადადებები და მონიშნეთ სწორია თუ არა.

1.Emma booked a table for three people.

2.Emma ordered the grilled sea bass.

3.The client ordered sparkling water.

4.Emma paid for the meal with cash.

5.Emma added a 15% tip.

Task 4Matching

Match the restaurant phrases with their meanings.

დააკავშირეთ რესტორნის ფრაზები მათ მნიშვნელობებთან.

Task 5Choose the Correct Option

Choose the correct word to complete each sentence.

აირჩიეთ სწორი სიტყვა წინადადების დასასრულებლად.

1.Emma wanted toa table at the restaurant.

2.She paid for dinner byand left a tip.

3.The waiter asked if they wanted to payor separately.

Chapter 4

At a Business Meeting

In this chapter, you will learn how to introduce yourself at a business meeting, present ideas, agree and disagree politely, and summarise action points. Pay attention to the bold phrases in the dialogues — these are the key expressions you’ll need!

Part 1 – Introductions and Small Talk

David arrives at a partner company’s office for a quarterly review meeting.

David works as a marketing manager for a tech company. He is meeting with the sales team from a partner company to discuss quarterly results and plan the next campaign.

Dialogue7 lines

Receptionist:Good morning. Do you have an appointment?

David:Yes, I’m here for the 10 o’clock meeting with Ms. Nakamura. My name is David Chen.

Receptionist:Of course, Mr. Chen. Please take a seat. She’ll be with you shortly.

Ms. Nakamura:David! Good to see you again. How was your trip?

David:It was fine, thank you. The traffic was a bit heavy, but I made it on time.

Ms. Nakamura:Glad to hear it. Let me introduce you to the rest of the team. This is James, our head of sales, and this is Priya, our data analyst.

David:Nice to meet you both. I’ve heard great things about your sales results this quarter.

Key Vocabulary

Vocabulary Card

appointment-შეხვედრა

noun, countable

Examples:

1.

I have an appointment with the director at 2 p.m.

დირექტორთან შეხვედრა მაქვს 2 საათზე.

Vocabulary Card

agenda-დღის წესრიგი

noun, countable

Examples:

1.

The first item on the agenda is last month’s sales report.

დღის წესრიგის პირველი პუნქტია გასული თვის გაყიდვების ანგარიში.

Vocabulary Card

action points-სამოქმედო გეგმა

noun, plural

Examples:

1.

Let’s go over the action points before we finish the meeting.

სხდომის დასრულებამდე გადავხედოთ სამოქმედო გეგმას.

Present Perfect for Business Updates

Use the present perfect (have/has + past participle) to talk about recent results and achievements in meetings. For example: "We’ve increased sales by 12% this quarter" or "The team has completed the project ahead of schedule."

💡Tip

Small talk before a meeting is important in English-speaking business culture. Common topics include the weather, travel, and weekend plans. Avoid controversial subjects like politics or religion.

Part 2 – Discussing Ideas and Next Steps

The team discusses the quarterly results and plans the next campaign.

Dialogue7 lines

Ms. Nakamura:Right, shall we get started? The first item on the agenda is the Q3 sales review.

James:Sure. We’ve seen a 15% increase in online sales compared to last quarter. However, in-store numbers have dropped slightly.

David:That’s an interesting point. I think we should focus more on the digital campaign. What do you think?

Priya:I agree to some extent, but I think we shouldn’t neglect the in-store experience. The data shows that loyal customers still prefer shopping in person.

Ms. Nakamura:Good point. Let’s move on to the next item. David, could you walk us through your marketing proposal?

David:Of course. To sum up, we’re proposing a combined online and in-store campaign running from January to March.

Ms. Nakamura:Excellent. So, to summarise the action points: James will prepare the updated sales report, David will send the campaign draft by Friday, and Priya will share the customer data.

⚠️Warning

When disagreeing in a meeting, never say "You’re wrong." Use softer phrases like "I see your point, but..." or "I agree to some extent, however..."

Practice Exercises

Test your understanding of business meeting vocabulary and phrases.

Task 1Multiple Choice

Choose the correct answer for each question.

აირჩიეთ სწორი პასუხი.

1.What is the polite way to start a meeting?

2.What does "walk us through" mean?

3.Which phrase is used to politely disagree?

Task 2Fill in the Gaps

Complete the sentences with the correct word from the word bank.

შეავსეთ წინადადებები სიტყვების ბანკიდან.

Word Bank

1.

The first item on the is the quarterly review.

2.

I have an with the CEO at 3 p.m.

3.

Let’s go over the before we finish.

4.

Could you walk us through your ?

5.

We’ve seen a 15% in online sales.

Task 3True or False

Read the statements about the dialogue and mark them as True (T) or False (F).

წაიკითხეთ წინადადებები და მონიშნეთ სწორია თუ არა.

1.David works as a sales manager.

2.Online sales increased by 15% in Q3.

3.Priya thinks they should ignore the in-store experience.

4.The proposed campaign runs from January to March.

5.David needs to send the campaign draft by Monday.

Task 4Matching

Match the meeting phrases with their functions.

დააკავშირეთ შეხვედრის ფრაზები მათ ფუნქციებთან.

Task 5Choose the Correct Option

Choose the correct word to complete each sentence.

აირჩიეთ სწორი სიტყვა წინადადების დასასრულებლად.

1.The first item on theis the sales review.

2.David asked Ms. Nakamura tothe proposal.

3.We’ve seen a significantin online sales this quarter.

Chapter 5

At the Bank

In this chapter, you will learn how to open a bank account, exchange currency, and handle common banking transactions. Pay attention to the bold phrases in the dialogues — these are the key expressions you’ll need!

Part 1 – Opening a Bank Account

Lisa has moved to London for work and needs to open a local bank account.

Lisa has recently relocated to London. She needs a local bank account to receive her salary. She visits a branch of National City Bank near her office.

Dialogue7 lines

Clerk:Good morning! How can I help you today?

Lisa:Hello. I’d like to open a current account, please. I’ve just started working here.

Clerk:Of course. I’ll need a few documents — your passport, proof of address, and a letter from your employer.

Lisa:I have my passport and the employment letter. For proof of address, would a utility bill work?

Clerk:Yes, that’s fine. A recent gas or electricity bill will do. Do you also want to set up online banking?

Lisa:Yes, please. And could I also order a debit card?

Clerk:Absolutely. Your debit card will arrive by post within five working days. In the meantime, you can use the mobile app for transfers and payments.

Key Vocabulary

Vocabulary Card

current account-მიმდინარე ანგარიში

noun, countable (BrE); AmE: checking account

Examples:

1.

I need to transfer some money from my savings account to my current account.

სადეპოზიტო ანგარიშიდან მიმდინარე ანგარიშზე თანხის გადარიცხვა მინდა.

Vocabulary Card

exchange rate-გაცვლითი კურსი

noun, countable

Examples:

1.

What’s the exchange rate for euros to pounds today?

რა არის დღეს ევროს გირვანდსტერლინგზე გაცვლის კურსი?

Vocabulary Card

withdraw-თანხის გამოტანა

verb, regular

Examples:

1.

You can withdraw cash from any ATM using your debit card.

ნებისმიერი ბანკომატიდან შეგიძლიათ ნაღდი ფულის გამოტანა სადებეტო ბარათით.

"Would" for Polite Questions

Use "would" to ask polite questions in formal situations like a bank. Compare: "Does a utility bill work?" (direct) vs. "Would a utility bill work?" (polite). The second version sounds much more professional.

💡Tip

In British English, people say "current account" while in American English, it’s called a "checking account." Similarly, British "cashpoint" = American "ATM."

Part 2 – Exchanging Currency

Lisa needs to send money abroad and asks about exchange rates.

Dialogue5 lines

Lisa:Hi, I’d like to exchange some euros for pounds, please. What’s the exchange rate today?

Clerk:The current rate is one euro to 86 pence. How much would you like to exchange?

Lisa:I’d like to change 500 euros. Is there a commission fee?

Clerk:There’s a flat fee of three pounds for currency exchange. Your total will be £427. Would you like it in cash or deposited into your account?

Lisa:Cash, please. In twenties and tens, if possible.

ℹ️Info

When asking for specific banknotes, you can say "in twenties" (£20 notes), "in tens" (£10 notes), or "in fifties" (£50 notes). You don’t need to say "twenty-pound notes" every time.

Practice Exercises

Test your understanding of banking vocabulary and phrases.

Task 1Multiple Choice

Choose the correct answer for each question.

აირჩიეთ სწორი პასუხი.

1.Which document is NOT typically needed to open a bank account?

2."Would a utility bill work?" is an example of:

3.What does "commission fee" mean?

Task 2Fill in the Gaps

Complete the sentences with the correct word from the word bank.

შეავსეთ წინადადებები სიტყვების ბანკიდან.

Word Bank

1.

I’d like to open a , please.

2.

What’s today’s for dollars to pounds?

3.

You can up to £300 per day from the ATM.

4.

Your will arrive in the post within five days.

5.

I need to some money to my savings account.

Task 3True or False

Read the statements about the dialogue and mark them as True (T) or False (F).

წაიკითხეთ წინადადებები და მონიშნეთ სწორია თუ არა.

1.Lisa wants to open a savings account.

2.A utility bill can be used as proof of address.

3.The debit card arrives on the same day.

4.Lisa exchanged 500 euros for pounds.

5.There is no fee for exchanging currency.

Task 4Matching

Match the banking terms with their meanings.

დააკავშირეთ საბანკო ტერმინები მათ მნიშვნელობებთან.

Task 5Choose the Correct Option

Choose the correct word to complete each sentence.

აირჩიეთ სწორი სიტყვა წინადადების დასასრულებლად.

1.Lisa wanted to open aat the bank.

2.The clerk asked forto verify her identity.

3.She asked for her money inafter the exchange.

Chapter 6

At the Doctor’s

In this chapter, you will learn how to make a doctor’s appointment, describe your symptoms, and understand medical advice. Pay attention to the bold phrases in the dialogues — these are the key expressions you’ll need!

Part 1 – Making an Appointment

Tom is feeling unwell and calls his local GP surgery to book an appointment.

Tom has been feeling ill for two days. He has a sore throat and a headache that won’t go away. He decides to call his local doctor’s surgery to make an appointment.

Dialogue7 lines

Receptionist:Good morning, Greenfield Medical Centre. How can I help?

Tom:Hello, I’d like to make an appointment to see a doctor, please. I’ve been feeling unwell since Monday.

Receptionist:I’m sorry to hear that. Can you describe your symptoms?

Tom:I’ve got a sore throat and a terrible headache. I also feel quite tired all the time.

Receptionist:We have an opening at 2:30 this afternoon with Dr. Patel. Would that work for you?

Tom:Yes, that’s perfect. Do I need to bring anything?

Receptionist:Just your ID and your health insurance card, if you have one. See you at 2:30!

Key Vocabulary

Vocabulary Card

symptoms-სიმპტომები

noun, plural

Examples:

1.

What symptoms have you been experiencing? Any fever or cough?

რა სიმპტომები გაქვთ? ცხელება ან ხველა?

Vocabulary Card

prescription-რეცეპტი

noun, countable

Examples:

1.

The doctor wrote me a prescription for antibiotics.

ექიმმა ანტიბიოტიკების რეცეპტი დამიწერა.

Vocabulary Card

sore throat-ყელის ტკივილი

noun phrase

Examples:

1.

I can’t eat properly because of my sore throat.

ყელის ტკივილის გამო ნორმალურად ვერ ვჭამ.

Present Perfect Continuous for Ongoing Symptoms

Use the present perfect continuous (have/has been + -ing) to describe symptoms that started in the past and are still happening. For example: "I’ve been feeling tired for three days" or "My back has been hurting since yesterday."

💡Tip

In the UK, a family doctor is called a GP (General Practitioner), and you visit a "surgery" (not a hospital). In the US, you visit a doctor’s "office."

Part 2 – Seeing the Doctor

Tom visits Dr. Patel and describes his symptoms in detail.

Dialogue7 lines

Dr. Patel:Hello, Tom. Please take a seat. What seems to be the problem?

Tom:I’ve had a sore throat and a headache since Monday. I’ve also been feeling very tired.

Dr. Patel:Have you had a fever or any other symptoms?

Tom:I had a slight temperature yesterday, but it seems to have gone down today.

Dr. Patel:Let me take a look at your throat. Open wide, please… It’s a bit red and swollen. It looks like a viral infection. I’ll prescribe you some painkillers and a throat spray.

Tom:Do I need to take any antibiotics?

Dr. Patel:Not at this stage. It’s viral, so antibiotics won’t help. Get plenty of rest and drink lots of fluids. If it doesn’t improve in a week, come back and see me.

⚠️Warning

Be precise when describing symptoms. Instead of saying "I feel bad," use specific descriptions: "I’ve got a sharp pain in my chest" or "I feel dizzy when I stand up." This helps the doctor understand your condition better.

Practice Exercises

Test your understanding of medical vocabulary and phrases.

Task 1Multiple Choice

Choose the correct answer for each question.

აირჩიეთ სწორი პასუხი.

1.What is the best way to describe how long you’ve been ill?

2.Why didn’t the doctor prescribe antibiotics?

3.What does "GP" stand for in British English?

Task 2Fill in the Gaps

Complete the sentences with the correct word from the word bank.

შეავსეთ წინადადებები სიტყვების ბანკიდან.

Word Bank

1.

I’d like to make an to see the doctor.

2.

Can you describe your ? When did they start?

3.

The doctor gave me a for some medicine.

4.

I can’t swallow properly because of my .

5.

Take these twice a day after meals.

Task 3True or False

Read the statements about the dialogue and mark them as True (T) or False (F).

წაიკითხეთ წინადადებები და მონიშნეთ სწორია თუ არა.

1.Tom has been ill since Wednesday.

2.Tom has a sore throat and a headache.

3.Dr. Patel prescribed antibiotics for Tom.

4.Tom’s appointment was at 2:30 in the afternoon.

5.The doctor said it was a bacterial infection.

Task 4Matching

Match the medical terms with their meanings.

დააკავშირეთ სამედიცინო ტერმინები მათ მნიშვნელობებთან.

Task 5Choose the Correct Option

Choose the correct word to complete each sentence.

აირჩიეთ სწორი სიტყვა წინადადების დასასრულებლად.

1.Tom has been feelingsince Monday.

2.The doctor told him to get plenty ofand drink lots of fluids.

3.Antibiotics don’t work againstinfections.

Chapter 7

Going Shopping

In this chapter, you will learn how to ask for help in a shop, try on clothes, compare prices, and handle returns and exchanges. Pay attention to the bold phrases in the dialogues — these are the key expressions you’ll need!

Part 1 – Looking for the Right Size

Sophie is shopping for a dress for a friend’s wedding.

Sophie needs a new outfit for her colleague’s wedding next weekend. She visits a department store in the city centre and heads to the women’s clothing section.

Dialogue7 lines

Shop assistant:Hello! Can I help you with anything?

Sophie:Yes, please. I’m looking for a dress for a wedding. Something elegant but not too formal.

Shop assistant:We’ve got some lovely new arrivals over here. What size are you?

Sophie:I’m usually a size 10, but it depends on the brand. Could I try this one on?

Shop assistant:Of course! The fitting rooms are just around the corner. Let me know if you need a different size.

Sophie:This one is a bit too tight. Do you have it in a size 12?

Shop assistant:Let me check… Yes, here you are. This is the last one in that colour, though.

Key Vocabulary

Vocabulary Card

fitting room-გასახდელი ოთახი

noun, countable (also: changing room – BrE)

Examples:

1.

Excuse me, where are the fitting rooms? I’d like to try these trousers on.

უკაცრავად, სად არის გასახდელი ოთახი? ამ შარვლის მოსინჯვა მინდა.

Vocabulary Card

receipt-ჩეკი / ქვითარი

noun, countable

Examples:

1.

Keep the receipt in case you need to return the item.

შეინახეთ ჩეკი, თუ ნივთის დაბრუნება დაგჭირდებათ.

Vocabulary Card

on sale-ფასდაკლებით

adjective phrase

Examples:

1.

These shoes are on sale — 30% off the original price!

ეს ფეხსაცმელი ფასდაკლებითაა — 30% ფასდაკლება!

Comparative and Superlative Adjectives for Shopping

When comparing items in a shop, use comparatives (-er / more) and superlatives (-est / most). For example: "This dress is cheaper than that one" or "This is the most comfortable pair of shoes in the shop."

💡Tip

In British English, you "try on" clothes (separable phrasal verb). You can say "try this on" or "try on this dress," but with pronouns it must be separated: "try it on" (never "try on it").

Part 2 – Returning an Item

Sophie returns the next day to exchange a scarf she bought as a gift.

Dialogue5 lines

Sophie:Hi, I bought this scarf yesterday, but I’d like to exchange it for a different colour. I have the receipt.

Shop assistant:No problem. What colour would you prefer? We have it in navy blue, burgundy, and grey.

Sophie:I’ll go with the navy blue, please. Actually, how much is this handbag? There’s no price tag on it.

Shop assistant:That one is £45, but it’s currently on sale — 20% off. So it would be £36.

Sophie:That’s a bargain! I’ll take it. Can I pay by contactless?

ℹ️Info

Most UK shops allow returns within 28 days with a receipt. Items must be unused, with tags still attached. Online purchases often have a 14-day cooling-off period under consumer law.

Practice Exercises

Test your understanding of shopping vocabulary and phrases.

Task 1Multiple Choice

Choose the correct answer for each question.

აირჩიეთ სწორი პასუხი.

1.What should you keep if you might want to return something?

2."Could I try this on?" means:

3."That’s a bargain" means the item is:

Task 2Fill in the Gaps

Complete the sentences with the correct word from the word bank.

შეავსეთ წინადადებები სიტყვების ბანკიდან.

Word Bank

1.

The is just around the corner. You can try it on there.

2.

This shirt is a bit too . Do you have it in a larger size?

3.

I’d like to this jacket for a different colour.

4.

These boots are this week — half price!

5.

What are you? Small, medium, or large?

Task 3True or False

Read the statements about the dialogue and mark them as True (T) or False (F).

წაიკითხეთ წინადადებები და მონიშნეთ სწორია თუ არა.

1.Sophie is shopping for a birthday party outfit.

2.The first dress was too tight for Sophie.

3.Sophie returned the scarf because it was damaged.

4.The handbag had a 20% discount.

5.Sophie paid with cash.

Task 4Matching

Match the shopping phrases with their meanings.

დააკავშირეთ სავაჭრო ფრაზები მათ მნიშვნელობებთან.

Task 5Choose the Correct Option

Choose the correct word to complete each sentence.

აირჩიეთ სწორი სიტყვა წინადადების დასასრულებლად.

1.Sophie wanted tothe dress before buying it.

2.She asked the assistant for asize because the first one was too tight.

3.Sophie paid byat the till.

Chapter 8

At a Job Interview

In this chapter, you will learn how to prepare for a job interview, talk about your experience and skills, and answer common interview questions confidently. Pay attention to the bold phrases in the dialogues — these are the key expressions you’ll need!

Part 1 – Arriving at the Interview

Alex arrives at a company’s office for a job interview for a marketing position.

Alex has applied for a marketing coordinator position at a digital agency. He has been invited for an interview and arrives ten minutes early.

Dialogue7 lines

Receptionist:Good morning. Do you have an appointment?

Alex:Yes, I have an interview at 10 o’clock with Ms. Harper from the HR department.

Receptionist:Please take a seat. She’ll be with you in a moment.

Ms. Harper:Alex? Hi, I’m Rachel Harper, the head of HR. Thank you for coming in today.

Alex:Thank you for having me. I’m really excited about this opportunity.

Ms. Harper:Great! Let’s go to the meeting room. Can I get you a tea or coffee before we start?

Alex:A glass of water would be lovely, thank you.

Key Vocabulary

Vocabulary Card

apply for-განაცხადის გაგზავნა

phrasal verb

Examples:

1.

I applied for three positions last month and got two interviews.

გასულ თვეში სამ პოზიციაზე გავაგზავნე განაცხადი და ორ გასაუბარზე დამიპატიჯეს.

Vocabulary Card

strengths and weaknesses-ძლიერი და სუსტი მხარეები

noun phrase, plural

Examples:

1.

One of my strengths is that I work well under pressure.

ჩემი ერთ-ერთი ძლიერი მხარე ისაა, რომ კარგად ვმუშაობ დაძაბულ სიტუაციებში.

Vocabulary Card

notice period-გაფრთხილების ვადა

noun, countable

Examples:

1.

My notice period is one month, so I could start in February.

გაფრთხილების ვადა ერთი თვეა, ასე რომ თებერვლიდან შემიძლია დაწყება.

Past Simple vs Present Perfect in Interviews

Use the past simple for completed experiences at a specific time: "I worked at Google for two years." Use the present perfect for experience without a specific time: "I’ve managed teams of up to 15 people."

💡Tip

When asked about weaknesses, always show self-awareness and mention what you’re doing to improve. For example: "I sometimes take on too much, but I’ve started using task management tools to stay organised."

Part 2 – Answering Interview Questions

Ms. Harper asks Alex about his experience, skills, and availability.

Dialogue8 lines

Ms. Harper:So, Alex, tell me a bit about yourself and your background.

Alex:Of course. I graduated from Bristol University with a degree in Business Studies. Since then, I’ve been working in digital marketing for about three years.

Ms. Harper:What would you say is your greatest strength?

Alex:I’d say I’m very detail-oriented and I work well under pressure. In my current role, I manage multiple campaigns at the same time.

Ms. Harper:And why are you interested in this particular role?

Alex:I’ve always admired your agency’s work. I believe my experience in social media strategy would be a great fit for your team.

Ms. Harper:When would you be available to start?

Alex:I have a one-month notice period at my current job, so I could start in early March.

⚠️Warning

Never say negative things about your current or previous employer. Instead of "My boss is terrible," say "I’m looking for new challenges" or "I want to grow professionally."

Practice Exercises

Test your understanding of job interview vocabulary and phrases.

Task 1Multiple Choice

Choose the correct answer for each question.

აირჩიეთ სწორი პასუხი.

1.Which is the best way to start answering "Tell me about yourself"?

2.What does "notice period" mean?

3."I’d say I’m detail-oriented" is an example of:

Task 2Fill in the Gaps

Complete the sentences with the correct word from the word bank.

შეავსეთ წინადადებები სიტყვების ბანკიდან.

Word Bank

1.

I the position after seeing the ad online.

2.

Tell me about your professional .

3.

One of my is that I’m a fast learner.

4.

I think my experience would be a great for this role.

5.

When would you be to start?

Task 3True or False

Read the statements about the dialogue and mark them as True (T) or False (F).

წაიკითხეთ წინადადებები და მონიშნეთ სწორია თუ არა.

1.Alex studied Business Studies at Oxford University.

2.Alex has three years of digital marketing experience.

3.Alex described himself as detail-oriented.

4.Alex can start the new job immediately.

5.Ms. Harper is the head of the marketing department.

Task 4Matching

Match the interview questions with the best response type.

დააკავშირეთ გასაუბარის კითხვები საუკეთესო პასუხის ტიპთან.

Task 5Choose the Correct Option

Choose the correct word to complete each sentence.

აირჩიეთ სწორი სიტყვა წინადადების დასასრულებლად.

1.Alex said he works well underand is detail-oriented.

2.He has a one-monthat his current job.

3.Alex’s experience would be a greatfor the marketing team.

Chapter 9

At the Train Station

In this chapter, you will learn how to buy train tickets, ask about timetables, find the right platform, and deal with delays. Pay attention to the bold phrases in the dialogues — these are the key expressions you’ll need!

Part 1 – Buying a Ticket

Nina needs to travel from London to Edinburgh and goes to the ticket office.

Nina is visiting friends in Edinburgh for the weekend. She arrives at King’s Cross station in London and goes to the ticket counter to buy a ticket.

Dialogue9 lines

Clerk:Hello! Where would you like to travel to?

Nina:I’d like a return ticket to Edinburgh, please.

Clerk:When are you travelling? And when would you like to come back?

Nina:I’m going this Saturday morning and coming back on Sunday evening.

Clerk:There’s a direct train at 9:15 that arrives at 13:45. Would you like standard class or first class?

Nina:Standard, please. How much is it?

Clerk:It’s £89.50 for an off-peak return. If you book an advance ticket, it’s only £52, but it’s non-refundable.

Nina:I’ll take the advance ticket. Which platform does it leave from?

Clerk:Platform 9. It will be displayed on the departure board about 20 minutes before.

Key Vocabulary

Vocabulary Card

return ticket-ორმხრივი ბილეთი

noun, countable (BrE; AmE: round-trip ticket)

Examples:

1.

A return ticket is usually cheaper than buying two singles.

ორმხრივი ბილეთი ჩვეულებრივ ორი ცალმხრივი ბილეთის ყიდვაზე იაფია.

Vocabulary Card

platform-პლატფორმა

noun, countable

Examples:

1.

The train to Manchester departs from platform 7.

მანჩესტერის მატარებელი მე-7 პლატფორმიდან მიდის.

Vocabulary Card

delay-დაგვიანება

noun, countable / verb

Examples:

1.

There’s a 30-minute delay on all trains to Birmingham due to signal failure.

ბირმინგჰემის ყველა მატარებელს 30 წუთიანი დაგვიანება აქვს სიგნალის გაუმართაობის გამო.

Prepositions of Time: "at", "on", "in"

Use "at" for specific times (at 9:15), "on" for days and dates (on Saturday), and "in" for parts of the day, months, and years (in the morning, in March). Example: "The train leaves at 9:15 on Saturday in the morning."

💡Tip

In the UK, "single" means a one-way ticket and "return" means a round-trip ticket. An "off-peak" ticket is cheaper because you travel outside busy hours.

Part 2 – Dealing With a Delay

Nina’s return train on Sunday is delayed and she asks for help.

Dialogue6 lines

Nina:Excuse me, the departure board says my train is delayed. Do you know how long the delay will be?

Staff:I’m afraid there’s a signal problem on the line. The train is delayed by approximately 45 minutes.

Nina:Oh no. Is there an alternative train I could take?

Staff:There’s a train via York that leaves in 10 minutes from platform 3, but it takes an hour longer. You’d need to change at York.

Nina:I think I’ll wait for the direct train. Can I get a refund for the delay?

Staff:If the train is more than 30 minutes late, you can claim compensation through our website or at the ticket office.

ℹ️Info

In the UK, under the Delay Repay scheme, you can claim compensation if your train arrives 15 or 30 minutes late (depending on the operator). Keep your ticket and make a claim online.

Practice Exercises

Test your understanding of train station vocabulary and phrases.

Task 1Multiple Choice

Choose the correct answer for each question.

აირჩიეთ სწორი პასუხი.

1.What is a "return ticket"?

2.What does "off-peak" mean?

3."You’d need to change at York" means:

Task 2Fill in the Gaps

Complete the sentences with the correct word from the word bank.

შეავსეთ წინადადებები სიტყვების ბანკიდან.

Word Bank

1.

I’d like a ticket to Edinburgh, please.

2.

Which does the 9:15 train leave from?

3.

There’s a 45-minute due to a signal problem.

4.

Check the for your train’s platform number.

5.

Is it a train, or do I need to change?

Task 3True or False

Read the statements about the dialogue and mark them as True (T) or False (F).

წაიკითხეთ წინადადებები და მონიშნეთ სწორია თუ არა.

1.Nina is travelling from Edinburgh to London.

2.Nina bought an advance ticket because it was cheaper.

3.The direct train to Edinburgh takes about four and a half hours.

4.Nina decided to take the train via York.

5.Nina can claim compensation for the delay.

Task 4Matching

Match the train travel terms with their meanings.

დააკავშირეთ მატარებლით მგზავრობის ტერმინები მათ მნიშვნელობებთან.

Task 5Choose the Correct Option

Choose the correct word to complete each sentence.

აირჩიეთ სწორი სიტყვა წინადადების დასასრულებლად.

1.Nina bought aticket to Edinburgh.

2.The train wasby 45 minutes due to a signal problem.

3.The advance ticket wasbut much cheaper.

Chapter 10

Renting a Flat

In this chapter, you will learn how to search for accommodation, arrange a viewing, discuss lease terms, and report maintenance issues to your landlord. Pay attention to the bold phrases in the dialogues — these are the key expressions you’ll need!

Part 1 – Arranging and Attending a Viewing

Mia has found a flat online and calls the letting agent to arrange a viewing.

Mia has recently started a new job in Manchester and needs to find a flat to rent. She found a one-bedroom flat on a property website and calls the letting agent.

Dialogue7 lines

Agent:Hello, City Lettings. How can I help you?

Mia:Hi, I’m calling about the one-bedroom flat on Maple Street. Is it still available?

Agent:Yes, it is! Would you like to arrange a viewing?

Mia:Yes, please. When would be convenient?

Agent:I can show you around on Thursday at 5 p.m. Does that suit you?

Mia:That works perfectly. Could you tell me — are bills included in the rent?

Agent:The rent is £850 per month. Water is included, but gas and electricity are separate. There’s also a security deposit of one month’s rent.

Key Vocabulary

Vocabulary Card

letting agent-უძრავი ქონების აგენტი

noun, countable (BrE; AmE: real estate agent / property manager)

Examples:

1.

The letting agent showed us three flats in the city centre.

უძრავი ქონების აგენტმა ქალაქის ცენტრში სამი ბინა გვაჩვენა.

Vocabulary Card

security deposit-გარანტიის თანხა

noun, countable

Examples:

1.

You’ll get your security deposit back when you move out, as long as the flat is in good condition.

გარანტიის თანხას დაგიბრუნდებათ, როცა გაიყვანებთ, თუ ბინა კარგ მდგომარეობაშია.

Vocabulary Card

tenancy agreement-იჯარის ხელშეკრულება

noun, countable (also: lease / rental agreement)

Examples:

1.

Read the tenancy agreement carefully before you sign it.

ყურადღებით წაიკითხეთ იჯარის ხელშეკრულება, სანამ ხელს მოაწერთ.

First Conditional for Rental Conditions

Use the first conditional (if + present simple, will + infinitive) to talk about realistic conditions and their results. For example: "If you sign the lease today, you can move in on the 1st" or "If there’s any damage, the landlord will keep the deposit."

💡Tip

In British English, an apartment is called a "flat," the owner is the "landlord" (or landlady), and the person renting is the "tenant." The contract is called a "tenancy agreement" or "lease."

Part 2 – Reporting a Maintenance Issue

After moving in, Mia contacts the landlord about a leaking tap.

Dialogue5 lines

Mia:Hi, Mr. Davies. I’m emailing to let you know that the kitchen tap has been leaking since yesterday. It’s getting worse.

Mr. Davies:Thank you for letting me know. I’ll arrange for a plumber to come and have a look. Would Wednesday afternoon work for you?

Mia:Wednesday is fine. Also, the heating doesn’t seem to be working properly in the bedroom. It only gets warm for a few minutes, then stops.

Mr. Davies:That might need a boiler service. I’ll ask the plumber to check that as well. Is there anything else?

Mia:That’s all for now. I’ll make sure someone is home on Wednesday to let them in.

⚠️Warning

Always report maintenance issues to your landlord in writing (email or text). This creates a record in case there is a dispute later. Be polite but clear about the problem and when it started.

Practice Exercises

Test your understanding of rental vocabulary and phrases.

Task 1Multiple Choice

Choose the correct answer for each question.

აირჩიეთ სწორი პასუხი.

1.What is a "security deposit"?

2.What should you do before signing a tenancy agreement?

3.Why is it important to report problems in writing?

Task 2Fill in the Gaps

Complete the sentences with the correct word from the word bank.

შეავსეთ წინადადებები სიტყვების ბანკიდან.

Word Bank

1.

I’d like to arrange a of the flat on Maple Street.

2.

The is £850, which is refundable when you move out.

3.

The is for 12 months. After that, it becomes month-to-month.

4.

The is responsible for fixing structural problems in the flat.

5.

Are included in the rent, or do I pay them separately?

Task 3True or False

Read the statements about the dialogue and mark them as True (T) or False (F).

წაიკითხეთ წინადადებები და მონიშნეთ სწორია თუ არა.

1.The flat is a two-bedroom flat.

2.Water is included in the rent.

3.The security deposit is two months’ rent.

4.The kitchen tap in Mia’s flat is leaking.

5.Mia contacted the landlord by phone about the problems.

Task 4Matching

Match the rental terms with their meanings.

დააკავშირეთ ქირის ტერმინები მათ მნიშვნელობებთან.

Task 5Choose the Correct Option

Choose the correct word to complete each sentence.

აირჩიეთ სწორი სიტყვა წინადადების დასასრულებლად.

1.Mia called to ask if the flat was stillfor rent.

2.The landlord said he would arrange for ato fix the leaking tap.

3.Mia reported the problem into create a record.

Prologue

Welcome

Welcome to this book. Introduce the reader to what they are about to learn, why it matters, and what they can expect from each chapter.

About This Book

What this book covers and who it is for.

Describe your target audience — beginners, intermediate learners, business professionals, etc. Explain what makes this book different and what level of knowledge is expected.

How to Use This Book

Tips for getting the most out of each chapter.

Explain the structure of each chapter: dialogues, vocabulary, grammar explanations, and exercises. Suggest a study routine or recommended pace.

💡Tip

Read each dialogue aloud, then review the vocabulary before attempting the exercises. Revisit previous chapters regularly to reinforce what you’ve learned.

What You’ll Learn

A brief overview of the topics covered.

List the main topics, grammar points, or themes covered across the chapters. Give the reader a roadmap of their learning journey.

⚠️Warning

Some chapters build on previous ones. It is recommended to study them in order, especially for grammar topics.

Epilogue

Congratulations!

You’ve completed this book! Take a moment to appreciate how far you’ve come. Summarise the journey and encourage the reader to keep practising.

What You’ve Learned

A summary of the key topics covered in this book.

Review the main grammar points, vocabulary themes, and communication skills the reader has acquired. Highlight the most important takeaways.

Next Steps

Where to go from here.

Suggest follow-up resources: the next book in a series, online practice platforms, conversation partners, podcasts, or immersion strategies.

💡Tip

The best way to retain what you’ve learned is to use it every day. Try writing short paragraphs, speaking aloud, or revisiting the exercises in this book.

Further Resources

Recommended materials for continued study.

List books, websites, apps, or courses that complement this material. Include links or titles the reader can easily find.

English for Travelers

At the Airport

Part 1 – Checking in at the Airport

Part 2 – Going Through Security

Practice Exercises

At the Hotel

Part 1 – Checking In

Section Title

Part 2 – Room Service and Requests

Practice Exercises

At a Restaurant

Part 1 – Booking a Table and Ordering

Part 2 – Paying the Bill

Practice Exercises

At a Business Meeting

Part 1 – Introductions and Small Talk

Part 2 – Discussing Ideas and Next Steps

Practice Exercises

At the Bank

Part 1 – Opening a Bank Account

Part 2 – Exchanging Currency

Practice Exercises

At the Doctor’s

Part 1 – Making an Appointment

Part 2 – Seeing the Doctor

Practice Exercises

Going Shopping

Part 1 – Looking for the Right Size

Part 2 – Returning an Item

Practice Exercises

At a Job Interview

Part 1 – Arriving at the Interview

Part 2 – Answering Interview Questions

Practice Exercises

At the Train Station

Part 1 – Buying a Ticket

Part 2 – Dealing With a Delay

Practice Exercises

Renting a Flat

Part 1 – Arranging and Attending a Viewing

Part 2 – Reporting a Maintenance Issue

Practice Exercises

Prologue

About This Book

How to Use This Book

What You’ll Learn

Epilogue

What You’ve Learned

Next Steps

Further Resources